We ship all orders in up to 3 business days of receiving your order. On average most domestic orders take 3-5 business days for delivery.

If you want to receive your order in time for Christmas, make your purchase by December 16th before midnight Eastern Standard Time.

What shipping method do you use?

We use UPS, Fed Ex, and USPS.

Do you have a minimum order amount?

Our minimum order amount is $9.95.

Merchandise Total & Best Way Ground Shipping Charges (domestic orders only)

* Purchase price $9.95 to $14.94 Shipping $4.95
* Purchase price $14.95 to $40.00 Shipping $7.99
* Purchase price $40.01 to $70.00 Shipping $9.99
* Purchase price $70.01 to $100.00 Shipping $11.99
* Purchase price $100.01 to $150.00 Shipping $13.99
* Purchase price over $150.00 Shipping $14.99
* Quicker shipping options are available by request. Please select the expedited shipping option on our checkout page. We will e-mail you the rates for our 1 - 3 day shipping options.

Do you ship internationally?

Yes. Orders sent internationally via USPS Air Parcel Post or Global Priority usually take an extra 5-10 days for delivery. Pocono Mountain Leather is not responsible for duties, brokerage fees or any additional charges incurred during shipment. All orders going to Hawaii, Alaska, Puerto Rico, Canada, and all International orders will have shipping totals determined by your location. We will update you within 48 hours of your order with the updated total.

Can I make a purchase by phone, mail, or fax?

Yes. You may call to place an order over the phone at (570) 814-6672 - 9:00 a.m. - 5:00 p.m. (Eastern Standard Time).

Do you charge Sales Tax?

Internet businesses are required to charge sales tax for the state in which they are located. Since we have locations in Connecticut, Massachusetts, and Rhode Island we are required by law to charge sales tax for all orders shipped to these states. Sales tax does not apply to other states or international orders.

Do you have a catalog you could mail?

No - Because we are continually updating our website with new products we are not able to supply a printed catalog.

Is your website secure?

Yes, we have a Comodo security certificate which uses 128 bit encrypted Secured Socket Layer (SSL) technology to ensure the security of your on-line purchase.

What if I am unhappy with my purchase?

If for any reason you are not happy with your purchase, just e-mail or call us for a return authorization number. Return it within 7 days. You'll get a full refund (less shipping and handling). Items returned after seven days or without a return authorization number may be subject to a 15% restocking fee. Clearance items are not included in this return policy and are non-refundable.

Items that are to be returned, must be in their original shape, free of any defect. (Please note that you must first e-mail us or call us for a return authorization number).

Do you sell wholesale?

Yes. Please inquire about our wholesale program at: carmen@poconomountainleather.com